Privacy Policy

Last updated: May 10, 2026

Memories operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We may collect or process the following categories of personal information:

Contact details including your name, billing address, shipping address, phone number, and email address.

Financial information including transaction details. Payment card information is processed securely by our payment provider and is never stored by us.

Account information including your username, password, and settings.

Transaction information including the items you view, put in your cart, or purchase.

Usage and Device information including IP address, browser type, and interaction with our Services via cookies.

Personal Information Sources

We collect personal information directly from you (when you create an account or buy a product), automatically through cookies when you navigate the site, and from our service providers (such as payment processors and fulfillment partners).

How We Use Your Personal Information

Fulfillment: To process payments, fulfill orders, and arrange for shipping.

Marketing: To send promotional communications (only if you opt-in).

Security: To detect and prevent fraud or malicious activity.

Communication: To provide customer support via info@memories.clothing.

Advertising and Analytics

We use third-party advertising and analytics tools, including Meta/Facebook technologies such as the Meta Pixel, advanced matching, and Conversions API, to understand how customers interact with our website, measure the performance of our advertising campaigns, and show relevant or personalized ads on platforms such as Facebook and Instagram.

These tools may collect or receive information from our website, including pages viewed, products viewed, cart activity, purchases, device information, IP address, browser information, and hashed contact information where applicable. This information may be used by Meta in accordance with its own privacy policy.

You can manage your ad preferences and off-Facebook activity through your Facebook/Meta account settings. You can also control cookies through your browser settings or any cookie preferences available on our website.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

With our e-commerce platform provider and other vendors who perform services on our behalf (e.g., payment processing and data analytics).

With our manufacturing and fulfillment partner, to produce and ship your order directly to you. This includes sharing your name, shipping address, and order details necessary to complete your purchase.

For Legal Reasons: To comply with applicable laws or respond to valid legal processes.

Store Infrastructure

Our store is hosted on a third-party e-commerce platform that provides the infrastructure allowing us to sell our products to you. Your data is stored through their secure data storage systems. To learn more about how your data is handled at platform level, you can refer to the privacy policy of your payment and checkout provider.

Security and Retention

We maintain your personal information for as long as necessary to provide you with Services, comply with legal obligations, or resolve disputes. While we use industry-standard security measures, no method of transmission over the Internet is 100% secure.

Your Rights and Choices (EU and UK Residents)

As you are residing in the UK or European Economic Area, you have specific rights under the GDPR, including:

Right to Access, Delete, or Correct your personal data.

Right to Portability of your data.

Right to Withdraw Consent at any time for marketing.

Objection to Processing: You may ask us to stop or restrict the processing of your information.

International Transfers

We may transfer, store, and process your personal information outside the country you live in, including the United States. We rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses to protect your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices. We will post the revised version on this website and update the "Last updated" date.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@memories.clothing or contact us via mail at:

Memories улица „Славище" 14 Sofia, 1421 Bulgaria